De acordo com o Código de Defesa do Consumidor, considere o seguinte caso hipotético: um consumidor adquire duas caixas de um medicamento em farmácia, para um tratamento farmacológico prescrito de 60 dias; ao abrir a segunda caixa para dar continuidade ao tratamento, verifica que estão faltando dois comprimidos dentro da embalagem não violada. Sendo assim, para reclamar à farmácia, o consumidor tem um prazo de até ____ dias a contar da ____________ do medicamento; se o consumidor decidir pela substituição do produto, a farmácia _______ substituí-lo. Assinale a alternativa que preenche, correta e respectivamente, as lacunas do trecho acima.
- A)30 – data da compra – deverá
Incorrect. The 30-day period fits a non-durable product, but the start is not the purchase date when the shortage is a hidden defect discovered later.
- B)60 – constatação do defeito – poderá
Incorrect. The start from discovery is right for a hidden defect, but CDC does not use a 60-day deadline here and replacement is a consumer option enforceable against the supplier.
- C)90 – data da compra – deverá
Incorrect. The 90-day period applies to durable products, and the date of purchase is not the start for this hidden shortage.
- D)30 – constatação do defeito – deverá
Correct. A medicine is a non-durable product; for a hidden defect, the 30-day decadential period runs from discovery, and the consumer may require replacement.
- E)90 – data da compra – poderá
Incorrect. The 90-day period is for durable products, the purchase date is wrong for a hidden defect, and replacement is not merely discretionary for the supplier when the consumer chooses that remedy.
Gabarito: D
For quantity or quality defects in consumer products, first identify whether the product is durable or non-durable and whether the defect is hidden. Medicines are non-durable, só CDC art. 26 gives 30 days; for hidden defects, the period starts when the defect becomes evident. In quantity defects, CDC art. 19 lets the consumer demand replacement by the same kind of product.